All direct payment gateways adhere to standards set by PCI-DSS as
administered by the PCI Security Standards Council, a joint effort of
brands such as Visa, MasterCard, American Express and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express. We also accept Apple Pay, Google Pay and Paypal.

All orders will be dispatched within 3-5 business days.

We are currently offering free shipping on all orders.

Unfortunately, we don't ship internationally through this website. However please visit our sister website, wildridecarrier.com where we ship our products all over the globe.

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

Yes, we offer full refunds.

Please enquire for more information about our Refund policy.

A refund request can be submitted within 28 days after the purchase is made.

In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.

In the case when the packaging has been removed and the product has been used, you are not eligible for a refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

You can return your Wildride product to the address below within 28 days of receipt. Please email hello@wildridecarrier.co.uk, include the original order confirmation you received via email or purchase receipt. And send the carrier back to: Wildride, Unit 12 Bakers Yard, Christon Road, Gosforth, Newcastle upon Tyne NE3 1XD

If you didn't receive a purchase confirmation email, you may be missing information. Contact us at hello@wildridecarrier.co.uk and we'll help you.