1. Before use, loosen the strap to comfortably place your child in the carrier. 
2. Ensure your child is seated securely. 
3. Always position your child’s legs at a 90-degree angle. 
4. Adjust the carrier so your child sits close to your body. 
5. Always support your child with at least one arm. 

The Wildride carrier is perfect for short trips—whether you're out on an adventure, doing the groceries, or just need your hands free. 

Need more help using the carrier or looking for tips? Our Customer Care Team is here to assist. If you send them a picture or video of how you're using the carrier, they can offer tips and tricks. 

This product is approved for children aged 9 months to approximately 4 years, with a weight range of 8 to 20 kg (18 to 44 lbs). 

Only carry children who can sit unaided for an extended period, at least as long as the intended journey. 

Regardless of age, the child must be able to hold their head up independently. Ensure that the child is between 18 and 44 pounds and over 9 months old before using this carrier. 

This product is suitable for children aged 9 months to approximately 4 years, weighing between 8 to 20 kg (18 to 44 lbs). 

Use the carrier only with children who can sit unaided for extended periods, at least as long as the planned journey. 

Regardless of age, the child must be able to hold their head up independently. Ensure that the child is within the weight range of 18 to 44 pounds and is over 9 months old before using this carrier. 

Our Wildride carriers are not suitable for machine washing. To maintain the quality and colour of your carrier, please follow these handwashing instructions: 

1. Gently swirl the carrier in lukewarm water with a mild liquid detergent. Avoid detergents containing optical brighteners to prevent colour fading. 
2. Rinse the carrier thoroughly in fresh water, but do not place it directly under a running water stream. 
3. To dry, gently press out excess water without wringing the fabric. Use a towel to blot any remaining moisture. 
4. Air dry the carrier in a shaded area, away from direct sunlight. 

Please adhere to these care instructions to ensure the longevity of your Wildride carrier. If you have any questions, feel free to contact us. 

Note: Failure to follow these washing instructions will void your warranty. 

All carriers are the same size however we have started to implement an 8cm longer straps in selected colours, as stated below:

Green Graphic

Denim

Sand Linen

Brown Linen

Camel Linen

Black Linen

Lemon

Lavender

Dessert

Fern

Iron

Vintage Rose

Charcoal

Indigo Stripe

Denim Stripe

Boho

We're working hard to roll out the longer strap on to other colours too.

You can use the carrier on both sides. make sure that the buckle is always on the front so you can adjust the strap, see video below.

The use of the safety slider is optional, and the carrier remains safe even without it. The slider is not meant to shorten the strap. To quickly adjust your toddler carrier, simply remove the strap from the safety slider. Once you've resized the strap, you can rethread it through the slider if desired.

We added the safety slider (plastic ring under the buckle) to the carrier for extra safety. You can simply attach the safety slider to the carrier, see video below.

We recently added the safety slider to the band. It is not obligatory to use this, you can use the carrier safely without using it. If you want to receive a safety slider, please contact our Customer Care Team

The elastic attached to the Wildride carrier is for security. Once you put the carrier on, put the elastic band around the clip as an extra security.

The elastic band is for extra safety around the clip. If you cut the elastic off, please contact our Customer Care Team. They will send you a new elastic which you can easily attach.

Check your spam box first, sometimes confirmation emails end up in here. If the confirmation is in there, make sure you set this email to 'trusted' to be informed of new updates regarding your order. 

In case you can't find the confirmation email in your spambox either, please contact our Customer Care Team and let us know on which name you placed the order. 

If your order has not been processed and shipped yet, we can still make a change or cancel the order. In this case, please contact our Customer Care team as soon as possible ❤️ 

Please make sure you enter or select the correct delivery address when you place your order. Due to our commitment to fast delivery, it is not possible to change address details after our warehouse processed and shipped your order. With the track & trace number in the confirmation e-mail, you can look up the delivery details and contact the carrier yourself. They may be able to help you. 

If your order hasn't been processed and shipped yet, it's possible to cancel the order. Please contact our Customer Care team as soon as possible.  

You have the right to cancel your order, but once an order has been processed by our warehouse, a cancellation or any change is no longer possible. Our warehouse tries to dispatch all orders as soon as possible. We aim to ship all orders ordered before midday the same day.  

In that case if your parcel has already been dispatched, you can refuse the parcel when a delivery attempt is made or return all items and we will issue a full refund, excluding return shipping costs. 

We do our absolute best to restock sold-out items as soon as possible. We recommend that you sign up for the restock alert that appears next to the item. You will then be the first to receive an email notification when the item is back in stock. 

If you need to correct personal details such as your email address after placing an order, please contact our customer service immediately with the correct information. Our warehouse packs all packages really fast. We can only make changes within 10 minutes after placing the order. If it's outside the 10 minutes, this won't be possible anymore

If you have not received your order, we apologize for any inconvenience that this may have caused. We rigorously track all shipments, and in the event of a delay or lack of updates from the carrier, we will extend an investigation on your behalf. In the meantime, you should still have access to the latest information on the package's whereabouts through the assigned tracking link. Rest assured, we are dedicated to resolving your delivery issue as promptly as possible.

We encourage you to try out your carrier to ensure it's the perfect fit for you and your little one. However, if you decide to return it, please make sure it is in its original condition with all tags still attached. We’re unable to accept returns of items that have been heavily used or damaged.

Extended Returns Policy

To provide extra peace of mind, we’ve extended our 28-day returns period for the holiday and gifting season.

Items bought online between the 1st of November 2024 and the 13th of December 2024 can be returned until the 14th January 2025, with proof of purchase.

Purchases made before 1st November 2024 and after the 13th December 2024 fall under our 28-return policy.

Please make a note of your order number, pop this inside the package and send the carrier back to: 

 

Wildride 

Unit 12 Bakers Yard 

Christon Road 

Gosforth 

Newcastle upon Tyne 

NE3 1XD 

 

Unfortunately, we do not currently cover return shipping costs. I would recommend using a tracked service so you can keep an eye on the return. 

We will aim to process your return within 5 working days of receipt. Once processed, our Returns Team will send an email confirmation to the email address you used to place the order. Please allow 3-5 working days from this date for the funds to settle into your account.

Please contact our Customer Care team, providing your order number and return tracking details so they can look into this for you.

You can pay online with ShopPay, PayPal, Google Pay and credit card, plus all the other methods stated in the footer of this page

Unfortunately it is not possible to change a payment method for an order that already has been placed. If you have questions regarding the payment, you can always contact the payment processor.

Within an hour after placing the order, you will receive an order confirmation on the email address that has been filled in by placing the order. Sometimes the order confirmation can end up in your spambox. If you haven't received the order confirmation, please contact our Customer Care Team

Please wait 48-72 hrs before contacting Customer Care Team for the tracking information to update.
The team will be happy to help after this time.

We aim to ship all orders placed before midday the same working day, however if any information is missing or the address is incomplete, we will contact you as soon as possible. So when placing your order, please make sure you fill in all the necessary details to avoid delays.

We ship predominantly with Royal Mail.

We are very sorry an item is missing from your order. Please contact our  Customer Care Team as soon as possible, providing your order number and details of the missing item. We will be happy to help resolve this.

We are very sorry that this happened of course. Please contact our Customer Care team as soon as possible. It would be very helpful for us if you can send us your order number, a picture of the item that you received, along with an image of the product label showing the product code. We will be happy to help you ❤️

We are very sorry your item has not arrived in perfect condition, as expected. Please contact our Customer Care Team as soon as possible. It would be very helpful if you also send them your order number, along with photos of the damaged item. They will be happy to help you with this and have it resolved as soon as possible❤️

Unfortunately, it is not possible to have your parcel sent to a service point. Once you have received the track & trace number, you can contact the delivery service to arrange delivery to a service point. We aren't able to do that.

We ship directly from our warehouse in Newcastle Upon Tyne.

If you have not received your order, please contact our customer care team with your order number within 14 days of the order being marked as delivered. They will raise an investigation with the courier and will be happy to help have this resolved for you. 

Once 14 days have passed, the courier is unable to initiate an investigation into a missing parcel. So, it's essential that our customer care team works with them within this period to ensure the issue is resolved promptly.

You will automatically receive the tracking of your order when the order has left our warehouse. Via this tracking link you can follow the delivery of your order. Unfortunately we can't speed up this process. If there are no new tracking updates over a week, please contact our Customer Care team they are happy to help you.